NZALI STUDENT FEE PROTECTION, STUDENT WITHDRAWALS AND FEE REFUNDS POLICY
TERMS AND CONDITIONS OF ENROLMENT AT NZALI
LIVING AND WORKING IN NEW ZEALAND
REGULATIONS AND DISCIPLINE – GENERAL RULES AND REGULATIONS WHILE STUDYING AT NZALI
INTERNATIONAL STUDENT CONTRACT DISPUTE RESOLUTION SCHEME RULES
NZALI STUDENT FEE PROTECTION, STUDENT WITHDRAWALS, AND FEE REFUNDS POLICY
Student Fee Protection
The New Zealand Government requires that all New Zealand Qualifications Authority (NZQA) registered Private Training Establishments must protect all student fees paid to them in advance. New Zealand Academic and Learning Institute (NZALI) is registered for Fee Protect through the Public Trust, which has an unsecured capital guarantee from the New Zealand Government. For further information click here.
This means that in the unlikely event that NZALI is unable to complete the course in which you are enrolled (this could be because of closure, insolvency, loss of NZQA accreditation, or course withdrawal), the remainder of your student fees (including accommodation and living expenses if paid in advance) will be protected. You would have the choice to receive any remaining fees back, or have them paid directly to an alternative education provider.
It is a requirement at NZALI that the full fee is paid directly into the Public Trust bank account indicated on the NZALI Offer of Place. If the payment is being made to a NZALI recruitment agent, then the full fee paid has to be paid by the agent into the NZALI trust account by the close of business on the working day following the day it is received by the recruitment agent.
Student Withdrawals and Fee Refunds
This fee refund policy is in accordance with the Education Act 1989 and amendments as implemented by the New Zealand Qualifications Authority, and applies to international and domestic students.
1. If a student withdraws (i.e. stops attending class) from any NZALI course, they must notify the Director of Studies in writing. The date of withdrawal is the date that NZALI receives written notification of withdrawal, or the first day of a protracted period on non-attendance (if a student simply stops attending class without notification). ‘Day 1’ (for the purposes of calculating how many days have elapsed since the student ‘started’ their course) is defined as the date the student signed their enrolment contract, which will usually happen on the first day the student attends campus.
2. Student fee refund amounts are mandated by NZQA up to certain points in courses – refer to the ‘Refund of Student Fees – flowchart’ below. ‘NZALI’s own refund policies’ (mentioned at four places in the flow chart) apply thereafter, and are (note: ‘days’ means calendar days):
Course less than three months
International and domestic students (both the same)
• Course less than five weeks: Day 3 onwards, tuition fee refund of 25% (after Day 10, no refund).
• Course five weeks or more: Day 6 onwards, tuition fee refund of 50% (after Day 20, no refund).
Course three months or more
• From Day 11 onwards, tuition fee refund of 50% (after Day 70, no refund).
• From Day 9 onwards, tuition fee refund of 50% (after Day 70, no refund).
Students who withdraw before the course commences will be entitled to refunds less any amounts allowed to be retained as noted in the flow chart below.
3. If a student is not granted a student visa or an extension of their student visa a full refund of their unused fees will be made.
4. You will be advised in writing of the refund decision within 5 working days of your application being received. Any refund due will be paid within 30 days of receipt of application. NZALI cannot be held responsible for any delays in refunding fees where the delay is caused by Public Trust. Refunds will be paid in New Zealand dollars, and will go to the person or organisation that paid the fees, not necessarily the student.
5. An international student who obtains permanent residency while studying on a student visa will not receive a refund of fees for the remainder of the academic year in which residency is granted. However, they will be treated as a New Zealand permanent resident for the following years and will be subject to domestic fees for the remainder of their study at NZALI.
6. If the student is expelled from the course, it is unlikely that any refund will be made.
7. These regulations may be varied in exceptional circumstances that are beyond the control of the student (such as medical or compassionate circumstances). Variation is at the discretion of the CEO.
8. Immigration New Zealand will be informed of all information which affects the status of a student permit or visa.