Student Fee Protection
The New Zealand Government requires that all New Zealand Qualifications Authority (NZQA) registered Private Training Establishments must protect all student fees paid to them in advance. New Zealand Academic and Learning Institute (NZALI) is registered for Fee Protect through the Public Trust, which has an unsecured capital guarantee from the New Zealand Government. For further information click here.
This means that in the unlikely event that NZALI is unable to complete the course in which you are enrolled (this could be because of closure, insolvency, loss of NZQA accreditation, or course withdrawal), the remainder of your student fees (including accommodation and living expenses if paid in advance) will be protected. You would have the choice to receive any remaining fees back, or have them paid directly to an alternative education provider.
It is a requirement at NZALI that the full fee is paid directly into the Public Trust bank account indicated on the NZALI Offer of Place. If the payment is being made to a NZALI recruitment agent, then the full fee paid has to be paid by the agent into the NZALI trust account by the close of business on the working day following the day it is received by the recruitment agent.
This fee refund policy is in accordance with the Education Act 1989 and amendments as implemented by the New Zealand Qualifications Authority, and applies to international and domestic students.
1. If a student withdraws (i.e. stops attending class) from any NZALI course, they must notify the Director of Studies in writing. The date of withdrawal is the date that NZALI receives written notification of withdrawal, or the first day of a protracted period on non-attendance (if a student simply stops attending class without notification). ‘Day 1’ (for the purposes of calculating how many days have elapsed since the student ‘started’ their course) is defined as the date the student signed their enrolment contract, which will usually happen on the first day the student attends campus.
2. Student fee refund amounts are mandated by NZQA up to certain points in courses – refer to the ‘Refund of Student Fees – flowchart’ below. ‘NZALI’s own refund policies’ (mentioned at four places in the flow chart) apply thereafter, and are (note: ‘days’ means calendar days):
International and domestic students (both the same)
• Course less than five weeks: Day 3 onwards, tuition fee refund of 25% (after Day 10, no refund).
• Course five weeks or more: Day 6 onwards, tuition fee refund of 50% (after Day 20, no refund).
• From Day 11 onwards, tuition fee refund of 50% (after Day 70, no refund).
• From Day 9 onwards, tuition fee refund of 50% (after Day 70, no refund).
Students who withdraw before the course commences will be entitled to refunds less any amounts allowed to be retained as noted in the flow chart below.
3. If a student is not granted a student visa or an extension of their student visa a full refund of their unused fees will be made.
4. You will be advised in writing of the refund decision within 5 working days of your application being received. Any refund due will be paid within 30 days of receipt of application. NZALI cannot be held responsible for any delays in refunding fees where the delay is caused by Public Trust. Refunds will be paid in New Zealand dollars, and will go to the person or organisation that paid the fees, not necessarily the student.
5. An international student who obtains permanent residency while studying on a student visa will not receive a refund of fees for the remainder of the academic year in which residency is granted. However, they will be treated as a New Zealand permanent resident for the following years and will be subject to domestic fees for the remainder of their study at NZALI.
6. If the student is expelled from the course, it is unlikely that any refund will be made.
7. These regulations may be varied in exceptional circumstances that are beyond the control of the student (such as medical or compassionate circumstances). Variation is at the discretion of the CEO.
8. Immigration New Zealand will be informed of all information which affects the status of a student permit or visa.
NZQA specifies the following withdrawal periods and refund amounts for domestic students on courses of under 3 months under section 235(1A) of the Education Act 1989:
|Course length||Withdrawal period||Refund amount|
|For courses of two days or less||None||Any refund is at the PTE’s discretion|
|For courses of more than two days but under five weeks||Up to the end of two calendar days of the course commencing||A minimum of 50% of the amount the student paid in respect of the course|
|For courses of five weeks or more but less than three months||Up to the end of five calendar days of the course commencing||A minimum of 75% of the amount the student paid in respect of the course|
Course means a programme or training scheme in which a student is enrolled.
Refund application for other reasons
|A visa was not granted||An official letter from INZ informing of visa refusal||Before programme commences||Total Fee refund|
|Visa extension is not granted||An official letter from INZ informing of visa refusal||Before programme commences||Total Fee refund|
|NZALI is unable to proceed with the course, due to NZALI voluntarily ceasing the course, voluntary closure of NZALI, a Course Closure Event, or any other reason.||(Automatic refund)||Total fee refund (however this may be paid to another NZ institution on receipt of Offer of Place at the student’s discretion).|
|NZALI ceasing to be a signatory to the Pastoral Care of International Students Code of Practice, or ceasing to be a provider (ceasing to operate as a school).||(Automatic refund)||Total fee refund (however this may be paid to another NZ institution on receipt of Offer of Place at the student’s discretion).|
Applying to NZALI
Applicants are required to provide true and complete information when filling out the application form and attaching documents. Provision of false information may result in the termination of the application/enrolment.
Applicants must review the details of the course they are applying for, to make sure it is the course they want to study, and should consider whether the course will assist them in achieving their career goals and intentions.
A completed NZALI application form is the basis of a contract between the applicant and NZALI.
If entry criteria are met, applicants will receive an Offer of Place letter, which will give advice on course fees (tuition and resource fees), insurance, and date and methods of payment.
To accept an Offer of Place, applicants must sign one copy of the Offer of Place, and return it, with full payment of all fees, by the due date. Note: in accordance with New Zealand government regulations, all course fees received from international students are held in trust at the government-owned Public Trust. See http://www.publictrust.co.nz/about-us/government-guarantee
Upon receipt of fees, applicants will be sent a receipt, which they can use to apply for a student visa. Note that fees will be fully refunded if the applicant is not granted a student visa.
Change of Address or Contact Details
Students are required to notify NZALI immediately if their address or contact details change.
Fee Refund/Withdrawal Policy
Students are required to read the school’s fee refund/withdrawal policy, above.
Acceptable Use Policy for Computers and Information Technology
During orientation, students are required to sign a policy which defines the responsibilities of students when using the computing and information technology facilities provided by NZALI.
Student and Tutor Contract
During orientation, students are asked to sign an agreement that they will:
Notes on the use of student photos, videos and testimonials by NZALI
Currently there is strong demand in New Zealand for skilled labour. International students are a valuable source of skilled migrants – approximately one quarter of international tertiary students go on to become New Zealand residents.
Students may be permitted to work part-time while they are studying, and full-time on completion of study. Students may need to apply, and pay a fee, to Immigration New Zealand for a ‘Variation of Conditions’ to their Student Visa/Permit, to be eligible to work in New Zealand. Diploma students are normally entitled to work part-time. Students studying English Language (on courses lasting at least 6 months) can also apply, but must have an IELTS score of at least 5.0.
Students with valid work permits can use Student Job Search services (an enrolment fee applies). Student Job Search helps students find summer vacation and temporary or part-time work. See www.sjs.co.nz for further information.
On completion of your diploma studies, you are able to apply for a Graduate Job Search Visa, which will allow you to stay in New Zealand for a period of up to 12 months to find suitable employment. You may also apply for a Work Visa. Completion of a diploma may also entitle you to immigration points should you wish to consider migration to New Zealand.
Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements, are available through Immigration New Zealand, and can be viewed on their website at www.immigration.govt.nz
Circumstances in which the Institute may Terminate Tuition