Legal Stuff







Student Fee Protection

The New Zealand Government requires that all New Zealand Qualifications Authority (NZQA) registered Private Training Establishments must protect all student fees paid to them in advance. New Zealand Academic and Learning Institute (NZALI) is registered for Fee Protect through the Public Trust, which has an unsecured capital guarantee from the New Zealand Government. For further information click here.

This means that in the unlikely event that NZALI is unable to complete the course in which you are enrolled (this could be because of closure, insolvency, loss of NZQA accreditation, or course withdrawal), the remainder of your student fees (including accommodation and living expenses if paid in advance) will be protected. You would have the choice to receive any remaining fees back, or have them paid directly to an alternative education provider.

It is a requirement at NZALI that the full fee is paid directly into the Public Trust bank account indicated on the NZALI Offer of Place.  If the payment is being made to a NZALI recruitment agent, then the full fee paid has to be paid by the agent into the NZALI trust account by the close of business on the working day following the day it is received by the recruitment agent.


Student Withdrawals and Fee Refunds

This fee refund policy is in accordance with the Education Act 1989 and amendments as implemented by the New Zealand Qualifications Authority, and applies to international and domestic students.

1.  If a student withdraws (i.e. stops attending class) from any NZALI course, they must notify the Director of Studies in writing. The date of withdrawal is the date that NZALI receives written notification of withdrawal, or the first day of a protracted period on non-attendance (if a student simply stops attending class without notification). ‘Day 1’ (for the purposes of calculating how many days have elapsed since the student ‘started’ their course) is defined as the date the student signed their enrolment contract, which will usually happen on the first day the student attends campus.

2.  Student fee refund amounts are mandated by NZQA up to certain points in courses – refer to the ‘Refund of Student Fees – flowchart’ below. ‘NZALI’s own refund policies’ (mentioned at four places in the flow chart) apply thereafter, and are (note: ‘days’ means calendar days):

Course less than three months

International and domestic students (both the same)

•  Course less than five weeks: Day 3 onwards, tuition fee refund of 25% (after Day 10, no refund).
•  Course five weeks or more: Day 6 onwards, tuition fee refund of 50% (after Day 20, no refund).

Course three months or more

International student:

From Day 11 onwards, tuition fee refund of 50% (after Day 70, no refund).

Domestic student:

From Day 9 onwards, tuition fee refund of 50% (after Day 70, no refund).

All Courses

Students who withdraw before the course commences will be entitled to refunds less any amounts allowed to be retained as noted in the flow chart below.

3.  If a student is not granted a student visa or an extension of their student visa a full refund of their unused fees will be made.

4.  You will be advised in writing of the refund decision within 5 working days of your application being received. Any refund due will be paid within 30 days of receipt of application. NZALI cannot be held responsible for any delays in refunding fees where the delay is caused by Public Trust. Refunds will be paid in New Zealand dollars, and will go to the person or organisation that paid the fees, not necessarily the student.

5.  An international student who obtains permanent residency while studying on a student visa will not receive a refund of fees for the remainder of the academic year in which residency is granted. However, they will be treated as a New Zealand permanent resident for the following years and will be subject to domestic fees for the remainder of their study at NZALI.

6.  If the student is expelled from the course, it is unlikely that any refund will be made.

7.  These regulations may be varied in exceptional circumstances that are beyond the control of the student (such as medical or compassionate circumstances). Variation is at the discretion of the CEO.

8.  Immigration New Zealand will be informed of all information which affects the status of a student permit or visa.



NZQA-specified withdrawal periods and refund amounts for domestic students on courses of under three months

NZQA specifies the following withdrawal periods and refund amounts for domestic students on courses of under 3 months under section 235(1A) of the Education Act 1989:

Course length Withdrawal period Refund amount
For courses of two days or less None Any refund is at the PTE’s discretion
For courses of more than two days but under five weeks Up to the end of two calendar days of the course commencing A minimum of 50% of the amount the student paid in respect of the course
For courses of five weeks or more but less than three months Up to the end of five calendar days of the course commencing A minimum of 75% of the amount the student paid in respect of the course

Course means a programme or training scheme in which a student is enrolled.

Refund application for other reasons

Event Documentation Timing Refund amount
A visa was not granted An official letter from INZ informing of visa refusal Before programme commences Total Fee refund
Visa extension is not granted An official letter from INZ informing of visa refusal Before programme commences Total Fee refund
NZALI is unable to proceed with the course, due to NZALI voluntarily ceasing the course, voluntary closure of NZALI, a Course Closure Event, or any other reason. (Automatic refund) Total fee refund (however this may be paid to another NZ institution on receipt of Offer of Place at the student’s discretion).
NZALI ceasing to be a signatory to the Pastoral Care of International Students Code of Practice, or ceasing to be a provider (ceasing to operate as a school). (Automatic refund) Total fee refund (however this may be paid to another NZ institution on receipt of Offer of Place at the student’s discretion).



Applying to NZALI

Applicants are required to provide true and complete information when filling out the application form and attaching documents. Provision of false information may result in the termination of the application/enrolment.

Applicants must review the details of the course they are applying for, to make sure it is the course they want to study, and should consider whether the course will assist them in achieving their career goals and intentions.

A completed NZALI application form is the basis of a contract between the applicant and NZALI.

If entry criteria are met, applicants will receive an Offer of Place letter, which will give advice on course fees (tuition and resource fees), insurance, and date and methods of payment.

To accept an Offer of Place, applicants must sign one copy of the Offer of Place, and return it, with full payment of all fees, by the due date. Note: in accordance with New Zealand government regulations, all course fees received from international students are held in trust at the government-owned Public Trust. See

Upon receipt of fees, applicants will be sent a receipt, which they can use to apply for a student visa. Note that fees will be fully refunded if the applicant is not granted a student visa.

Change of Address or Contact Details

Students are required to notify NZALI immediately if their address or contact details change.

Fee Refund/Withdrawal Policy

Students are required to read the school’s fee refund/withdrawal policy, above.

Acceptable Use Policy for Computers and Information Technology

During orientation, students are required to sign a policy which defines the responsibilities of students when using the computing and information technology facilities provided by NZALI.

Student and Tutor Contract

During orientation, students are asked to sign an agreement that they will:

  • Follow NZALI policies and procedures
  • Attend classes punctually, and notify NZALI staff if unable to attend
  • Be honest in dealings with the other learners/students and with lecturers/tutors
  • Try hard to complete any assignments on time, and to work on them to the best of their ability
  • Ask for one-to-one sessions when needed
  • Try to be co-operative and sensitive to the needs of the lecturers/tutors and other participants.

Notes on the use of student photos, videos and testimonials by NZALI

  • From time to time NZALI may posts photographs, video recordings, and/or written testimonials of students on the NZALI website
  • It is NZALI’s policy that any published items will be positive depictions of students
  • Students’ consent is sought before their information is used.



Currently there is strong demand in New Zealand for skilled labour. International students are a valuable source of skilled migrants – approximately one quarter of international tertiary students go on to become New Zealand residents.

Students may be permitted to work part-time while they are studying, and full-time on completion of study. Students may need to apply, and pay a fee, to Immigration New Zealand for a ‘Variation of Conditions’ to their Student Visa/Permit, to be eligible to work in New Zealand. Diploma students are normally entitled to work part-time. Students studying English Language (on courses lasting at least 6 months) can also apply, but must have an IELTS score of at least 5.0.

Students with valid work permits can use Student Job Search services (an enrolment fee applies). Student Job Search helps students find summer vacation and temporary or part-time work. See  for further information.

On completion of your diploma studies, you are able to apply for a Graduate Job Search Visa, which will allow you to stay in New Zealand for a period of up to 12 months to find suitable employment. You may also apply for a Work Visa. Completion of a diploma may also entitle you to immigration points should you wish to consider migration to New Zealand.

Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements, are available through Immigration New Zealand, and can be viewed on their website at




  • There will be no extensions to due dates for assignments.
  • Those who fail to submit their assignments on time will be identified as not having achieved (NA) and will have to apply for re-assessment.
  • Cover sheets must be used on all assignments.
  • A copy of the assignment questions must be attached.
  • Assignments must be word-processed.
  • All sources used in the assignment must be cited in a reference list.
  • Assignments must be dropped into the assignment box on or before the due date and time.


  • You are expected to attend all of your scheduled classes, and should notify NZALI by informing your lecturer/tutor or phoning the Director of Studies if you are unable to attend because of illness, or any other reason.
  • In accordance with the Ministry of Education’s Code of Practice for the Pastoral Care of International Students, and as a requirement of the Immigration Department for student visas, NZALI will monitor your attendance.
  • If your attendance and/or academic performance become unsatisfactory, NZALI staff will contact you, and try to help you to improve. As a last resort, the disciplinary procedures (see below) will be followed.
  • A minimum attendance rate of 85% is required. Attending class means being in class at the specified start time of the day’s tuition and remaining there for the full period of the tuition, except for scheduled breaks.

Being on time

  • Punctuality is important for your learning, the learning of those around you, and as a courtesy to your lecturers and tutors. If you arrive late you may not be admitted to class. If you are going to be late, you should inform your lecturer/tutor or phone the Director of Studies.


  • You are expected to respect other people and property. If you are a new student you will be asked to sign a Student and Lecturer/Tutor Contract.
  • If your behaviour is detrimental to the school or to other students, you may, after warnings, be asked to leave the school.

Classroom Guidelines:

  • Your attendance at class is compulsory.
  • If you arrive more than 15 minutes after the commencement of the class you must wait until the next break before entering the room, and you will be marked as absent for that session.
  • A respectful attitude is expected towards your lecturers, tutors and classmates.
  • No abusive language or derogatory comments will be tolerated.
  • Your full participation in all classroom activities is expected.
  • While in the classroom English is the required medium of communication.
  • Mobile phones/mp3 players/ipods etc. must be turned off.
  • Laptops must be closed unless required for the class.
  • Be willing to share your own views and listen to the views of your classmates.
  • Sleeping is not an acceptable activity while in the classroom.
  • In the event that your behaviour is seen as unacceptable your tutor will require you to leave the classroom.
  • In the event of continued poor behaviour you will be referred directly to the Director of Studies.
  • Behave in a responsible manner.
  • No eating or drinking except bottled water in class.
  • The chewing of gum is not permitted.
  • Smoking is not permitted except in designated smoking areas.
  • Students must not possess any illegal item or substance, or be on the premises whilst under the influence of alcohol, substance abuse or non-prescribed drugs. Unless specifically approved by management, students must not drink alcohol on the premises.
  • Students must not engage in any form of harassment or discrimination, whether of a sexual, cultural, religious, ethnic, or any other nature.
  • Computer and internet use is governed by the NZALI policy outlined in the NZALI Student Information Pack, which you will be given during Orientation at the start of your course.
  • Changing of Personal Details: You must notify the Institute of any change in your contact details, including contact phone number, the type of your accommodation, and residential address.
  • Students must not supply false information, or knowingly fail to supply information in respect of liability for fees or status as defined by the Education Act 1989, as amended, or any other information as required by statute.

Disciplinary Procedures

  • Students who are disruptive or uncooperative or who are absent from class without valid reasons, or who fail to submit their coursework, will receive a verbal warning.
  • If the student fails to improve their behaviour, a warning letter will be sent.
  • If the student still persists with the offending conduct, the school will send a second warning letter.
  • At each of the above 3 stages, counselling will be offered to the student.
  • If there is no improvement NZALI may withdraw the student, at NZALI’s discretion.
  • If you are an international student, NZALI will notify New Zealand Immigration Services, and your recruitment agent (where applicable), of your problem and status. No refund will be given.
  • Serious/gross misconduct may include verbal and/or physical abuse or threats to other students or staff, theft or damage to property, sexual harassment, bringing alcohol or drugs on to the premises, or arriving at campus under the influence of alcohol or drugs.
  • Serious/gross misconduct may incur instant expulsion. No refund of fees will be available for students expelled.

Circumstances in which the Institute may Terminate Tuition

  • If you are expelled according to the above procedures.
  • If your absenteeism is continued and unexplained and your attendance is below 85%.
  • If you provide false or misleading information on enrolment.
  • If you fail to pay fees within the first month of the course.
  • If you have criminal behaviour inside or outside the Institute’s premises.
  • All decisions to terminate enrolment will be based on evidence, and the normal appeal procedure applies.
  • No refund will be given when your tuition is terminated due to any of the above circumstances.
  • If you are an international student, NZALI will notify New Zealand Immigration Services, and your recruitment agent (where applicable), of your problem and status.